Glossary
What is an AI receptionist?
An AI receptionist is software that answers a business's customer inquiries automatically, by voice or chat: it answers common questions, takes messages or booking requests, and passes urgent matters to a person. A good one only answers from information the business approved, and says so when it doesn't know.
What it should do
- Answer questions from information you've approved.
- Take a message or a booking request when it can't answer.
- Hand over to you at once for anything urgent or when someone asks for a person.
What it should never do
- Guess a price, a time or availability.
- Pretend to be a person.
Where Onda fits
Onda answers by voice or chat on your website or a shared link, tells people it's an AI before they start, and emails you when it's urgent. Phone answering is coming soon.
Questions
Are conversations recorded?
No. Audio is never recorded. Conversations are transcribed, people are told so and agree before it starts, and you choose how long transcripts are kept.